Use of the telephone in a proper manner requires some attention to detail presented in this article.  Practice may be required using a real telephone system as an in-service training exercise.  While the examples presented here were greetings, the principles of being pleasant, helpful and organized apply to all other types of telephone communication as well.

Click Here To Navigate Within Article >> ABSTRACT INTRODUCTION TECHNIQUE .....Be Prepared .....Who and When .....It's in the Voice .....Elements MULTIMEDIA FEATURE .....Say it Aloud .....Greeting CONCLUSION REFERENCES