

Data Processing
Once the surveys are returned, the information has to be compiled into some meaningful format. The most common strategy, while not the only one, is to simply indicate the percentage of responses to each choice after each question. It is a good idea to include a column for "No Response" (NR) in case a patient fails to fill in all responses. A short example of a data sheet is shown in Table 1. These can be produced manually or by using computer software.
Table 1. Sample Data Sheet (Spreadsheet)
| Question | NR | %E | %D | %C | %B | %A |
| How easy was it to make an initial appointment? |
5 | 10 | 25 | 30 | 20 | 10 |
| Were the forms you filled out easy to understand? |
0 | 0 | 45 | 25 | 25 | 5 |
| Was the parking convenient? | 10 | 40 | 45 | 5 | 0 | 0 |
If a spreadsheet, as shown above, is used for tabulating the questionnaire's responses, the results are more obvious than just sifting through stacks of surveys as they are returned.
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