References

1. Boswell S. Behavioral Styles of Staff and Patients. In: The Mystery Patient's Guide to Gaining & Retaining Patients. Pennwell Books; 1997.

2. Merrill D and Reid R. Personal Styles and Effective Performance. Chilton Book Company; 1981.

Click Here To Navigate Within Article >> ABSTRACT Introduction Foundation of the Concept The Four Behavioral Styles The Dynamics of Behavioral Styles Case Presentation Taking the First Steps The Rest of the Story REFERENCES ABOUT THE AUTHOR