

Technology Evolution and Revolution in Dentistry
Nearly
two decades ago, dental offices began using computers to perform tasks that
historically had been done manually and out of the patient's sight. Tasks
such as filing insurance claims and preparing patient statements most readily
lent themselves to computerization and thus were among the first functions to
become automated. Dental practitioners soon discovered the efficiency of
automating general office procedures, and staff began tracking referrals and
running patient recall programs on computer systems. However, the
functions traditionally undertaken by dental practitioners were generally not
among the first tasks to be automated in early computer systems. Tedious
scheduling and bookkeeping tasks were the crux of early practice management
systems.
The next stage in the evolution of dental technology involved "decentralizing" data entry, or placing computers in dental treatment rooms. This diminished the burden on front-desk personnel because it allowed clinicians to enter patient data from multiple locations throughout the office and reduce error rates associated with more traditional business methods. This stage also placed computers in front of the dental care providers themselves requiring them to become familiar with computer hardware, practice and clinical management software, and computer networks.
As clinical and management functions became interrelated, practice management software evolved from a narrow administrative focus to a more complete system. Such systems involve the integration of patient care with treatment documentation including various imaging and charting functions along with all necessary billing, recall, referral, and external communications. The result of this integration has made it very cost-effective for dentists to add computer workstations in treatment areas, that capture, synthesize, and store all data obtained with intraoral cameras, digital x-rays, and computerized charting.