The Journal of Contemporary Dental Practice

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VOLUME 1 , ISSUE 1 ( Fall Issue, 1999 ) > List of Articles

RESEARCH ARTICLE

Enhancing Telephone Communication in the Dental Office

Mark E. Jensen

Citation Information : Jensen ME. Enhancing Telephone Communication in the Dental Office. J Contemp Dent Pract 1999; 1 (1):36-41.

DOI: 10.5005/jcdp-1-1-36

License: CC BY-NC 3.0

Published Online: 01-01-1999

Copyright Statement:  Copyright © 1999; Jaypee Brothers Medical Publishers (P) Ltd.


Abstract

Answering the telephone is an important first contact with the dental office. The voice tone, inflection and other non-verbal aspects of the person answering all have a profound impact on how the caller perceives the dental office. Suggestions are presented which are designed to avoid communication problems and to project a positive professional image to a caller. Audio clips are included to demonstrate variations in telephone technique to assist the reader in the development of a telephone answering protocol that reflects a desirable image for the office staff and for the dental practice.

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  1. Proper telephone technique for the dental office. Bull Acad Gen Dent 1965;Sept 37-40.
  2. Internal marketing of the dental practice. Dent Clin North Am 1988;32:47-58.
  3. Georges J. Answering the call to success. Dent Pract Manage 1995;20:22.
  4. Webster's secretarial handbook. Second Edition. Springfield, Mass: Merriam- Webster Inc., 1983:24-28.
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