VOLUME 1 , ISSUE 1 ( Fall Issue, 1999 ) > List of Articles
Mark E. Jensen
Citation Information : Jensen ME. Enhancing Telephone Communication in the Dental Office. J Contemp Dent Pract 1999; 1 (1):36-41.
DOI: 10.5005/jcdp-1-1-36
License: CC BY-NC 3.0
Published Online: 01-08-2004
Copyright Statement: Copyright © 1999; The Author(s).
Answering the telephone is an important first contact with the dental office. The voice tone, inflection and other non-verbal aspects of the person answering all have a profound impact on how the caller perceives the dental office. Suggestions are presented which are designed to avoid communication problems and to project a positive professional image to a caller. Audio clips are included to demonstrate variations in telephone technique to assist the reader in the development of a telephone answering protocol that reflects a desirable image for the office staff and for the dental practice.
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