The Journal of Contemporary Dental Practice

Register      Login

SEARCH WITHIN CONTENT

FIND ARTICLE

Volume / Issue

Online First

Archive
Related articles

VOLUME 18 , ISSUE 2 ( February, 2017 ) > List of Articles

RESEARCH ARTICLE

Determinants of Demand in the Public Dental Emergency Service

Sara Nader Marta, Maria SA Matsumoto, Marcia AN Gatti, Marta HS de Conti, Sandra F de AP Simeão, Solange de Oliveira Braga Franzolin

Citation Information : Marta SN, Matsumoto MS, Gatti MA, de Conti MH, de AP Simeão SF, de Oliveira Braga Franzolin S. Determinants of Demand in the Public Dental Emergency Service. J Contemp Dent Pract 2017; 18 (2):156-161.

DOI: 10.5005/jp-journals-10024-2008

Published Online: 01-06-2017

Copyright Statement:  Copyright © 2017; The Author(s).


Abstract

Introduction

Although dental emergencies are primarily aimed at pain relief, in practice, dental emergency services have been overwhelmed by the massive inflow of patients with less complex cases, which could be resolved at basic levels of health care. They frequently become the main gateway to the system. We investigated the determinant factors of demand at the Central Dental Emergency Unit in Bauru, São Paulo, Brazil.

Materials and methods

The questionnaire was applied to 521 users to evaluate sociodemographic profile; factors that led users to seek the service at the central dental emergency; perception of service offered.

Results

About 80.4% of users went directly to the central dental emergency, even before seeking basic health units. The reasons were difficulty to be attended (34.6%) and incompatible time (9.8%). To the perception of the necessity of the service, responses were problem as urgent (78.3%) and pain was the main complaint (69.1%). The profile we found was unmarried (41.5%), male (52.2%), white (62.8%), aged 30 to 59 (52.2%), incomplete basic education (41.6%), family income up to 2 minimum wages (47.4%), and no medical/dental plan (88.9%).

Conclusion

It was concluded that the users of central dental emergency come from all sectors of the city, due to difficult access to basic health units; they consider their complaint urgent; and they are satisfied with the service offered.

Clinical significance

To meet the profile of the user urgency's service so that it is not overloaded with demand that can be fulfilled in basic health units.

How to cite this article

Matsumoto MSA, Gatti MAN, de Conti MHS, de AP Simeão SF, de Oliveira Braga Franzolin S, Marta SN. Determinants of Demand in the Public Dental Emergency Service. J Contemp Dent Pract 2017;18(2):156-161.


PDF Share
  1. Technological organization in oral health in SUS: an archeology of national policy for oral health. Saude Soc 2015 Mar;24(1):273-284.
  2. Ministy of Health. Law 8080; 1990. Avaliable from: http://www.planalto.gov.br/ccivil_03/leis/L8080.htm
  3. Ministry of Health. Secretariat for Health Care. Department of Basic Attention. National Coordination of Oral Health. Oral Health Policy Guidelines – Brazil. Brasília: Ministry of Health; 2004.
  4. Dental health policies in Brazil and their impact on health inequalities. Rev Saude Publica 2010 Apr;44(2):360-365.
  5. Ministry of Health. Secretariat for Health Care. Department of Specialized Attention. Medical Regulation of ER/Ministry of Health, Ministry of Health, Department of Specialized Attention. Brasilia: Publishing House of the Ministry of Health; 2006.
  6. Senses of completeness and attention in health care. Rio de Janeiro: UERJ, IMS, ABRASCO; 2006. p. 184
  7. Synopsis of the Census 2010. November/2010 [cited 2011 Feb 28]. Available from: http://www.ibge.gov.br/home/.
  8. Health for all: a challenge to the municipality. The response of Bauru. 2nd ed. São Paulo: HUCITEC; 1998.
  9. Avaliable from: http://www.bauru.sp.gov.br/saude/servicos_saude.aspx.
  10. Biostatistical analysis. 4th ed. University of Michigan, NJ: Prentice-Hall; 1999. 663 p.
  11. Constitution. Constitution of the Federative Republic of Brazil: Promulgated on 5 October 1988. Contains the Constitutional Amendments Later. Brasilia, DF: Senate; 1988.
  12. Ministry of Health, (MS). Secretariat for Health Care. Department of Basic Attention. National Coordination of Oral Health. Guidelines of the National Oral Health Policy. Brasilia: Ministry of Health (MS); 2004.
  13. Oral health in the context of the Family Health Program: Preventive practices targeting individual and public health. Cad Saude Publica 2008 Sep;24(9):2131-2140.
  14. Oral health in the Brazilian Family Health Program: a health care model evaluation. Cad Saude Publica 2007 Nov;23(11):2727-2739.
  15. Clinical care: a study of the services offered in ten years. Rev APCD 2002;56(4):271-275.
  16. Emergency dental service: epidemiological and administrative aspects. RPG 1998;5(1):31-38.
  17. Aspectos epidemiológicos e sociodemográficos do Setor de Urgências da Faculdade de Odontologia da Universidade de São Paulo. RPG Rev Pós Grad 2007;13(4):299-306.
  18. Assessment of the level of satisfaction of users of dental emergencies in the city of Recife. UFES Rev Odontol 2008;10(3):10-15.
  19. Work process in oral health: seeking different looks to understand and transform the reality. Cien Saude Colet 2010 Jun;15(Suppl 1):1643-1652.
  20. National Research for Sample of Domiciles. An overview of health in Brazil: access and use of the services, health conditions and risk factors and health protection. Rio de Janeiro: IBGE; 2010 [cited 2015 Oct 12]. Available from: http://www.bvsms.saude.gov.br/bvs/publicacoes/pnad_panorama_saude_brasil.pdf.
  21. Influence of the organization of primary care and the socio-demographic characteristics of the population on the demand for municipal emergency dental care. Cien Saude Colet 2014 Jan;19(1):269-277.
  22. Family health program under the user's perspective. Salusvita 2011;30(3):159-177.
  23. Epidemiological study of dental emergencies of the FOP/UPE. RFO 2014 Dec;19(3):316-322.
  24. Dental pain as the reason for visiting a dentist in a Brazilian adult population. Rev Saude Publica 2004 Jun;38(3):453-458.
PDF Share
PDF Share

© Jaypee Brothers Medical Publishers (P) LTD.