Aim: The aim of this study was to evaluate patient satisfaction based on the model of “care” proposed by Joan Tronto.
Materials and methods: A total of 300 patients aged 20−70 years were interviewed using a self-administered questionnaire covering the 4 dimensions of Tronto's care (caring about, taking care of, care giving, and care receiving). The data collected was analyzed using Statistical Package for the social sciences version 19 software. The correlation between the degree of satisfaction and the analyzed parameters was determined using the Chi-square test, with a significance threshold of p = 0.05.
Results: A satisfaction rate of 91.7% was determined. It was strongly correlated with attention, listening, quality of information, and sympathy (p = 0.001). The “competence” factor also appeared to correlate strongly with overall patient satisfaction (p < 0.001).
Conclusion: The majority of participants were satisfied with the dental care they received. This result shows the importance of ethics in clinical care.
Clinical significance: Taking the ethical dimension into account can help in the proper planning of care procedures and increase patient satisfaction.
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