The Journal of Contemporary Dental Practice

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VOLUME 1 , ISSUE 2 ( Winter Issue, 1999 ) > List of Articles


Outcomes Assessment Survey to Determine Patient Satisfaction

Mary Ann Haisch

Citation Information : Haisch MA. Outcomes Assessment Survey to Determine Patient Satisfaction. J Contemp Dent Pract 1999; 1 (2):20-25.

DOI: 10.5005/jcdp-1-2-20

License: CC BY-NC 3.0

Published Online: 01-08-2004

Copyright Statement:  Copyright © 2000; The Author(s).


The dental healthcare marketplace is consumer driven. The astute practice manager monitors the effectiveness of patient care in terms of both the actual dental service rendered and the process used to deliver the service. One mechanism that can be helpful is the use of a patient satisfaction survey to determine the status of the relationship between the dental practice and patient's of record. This article presents a perspective on the importance of patient feedback as well as a sample survey form that may be useful to the practicing dental professional.

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  2. Factors influencing patient loyalty to dentist and dental practice. Br Dent J 1997 Nov 22;183(10):365-70.
  3. al., Developing a measure of patient perceptions of shortterm outcomes of third molar surgery. J Oral Maxillofac Surg 1996 Dec;54(12):1402-8.
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