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VOLUME 1 , ISSUE 3 ( Summer Issue, 1999 ) > List of Articles


Building the Dental Dream Team: Behavioral Styles in the Practice

Suzanne Boswell

Citation Information : Boswell S. Building the Dental Dream Team: Behavioral Styles in the Practice. J Contemp Dent Pract 1999; 1 (3):1-8.

DOI: 10.5005/jcdp-1-3-1

License: CC BY-NC 3.0

Published Online: 01-08-2004

Copyright Statement:  Copyright © 2000; The Author(s).


There are four different behavioral styles evident in a dental team and in patients. The styles are based on observable behaviors relating to degrees of “assertiveness” and “responsiveness.” The Behavioral Style model helps to clarify why some people relate positively with each other and why others may conflict. Using finely tuned observational skills and an understanding of these styles, interpersonal transactions can be more effective, dental teams become more cohesive, and patients will be more satisfied with service provided in the dental practice. Each member of the team should understand his/her own personal style and those of teammates. Once that understanding is gained by all, it may be effectively applied to understanding patients. Behavior modification is at the heart of this concept. Adjusting your own behavior to the needs of others enables a patient to achieve more comfort with the dental team, and they are more likely to hear your verbal messages.

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  1. Behavioral Styles of Staff and Patients. In: The Mystery Patient's Guide to Gaining & Retaining Patients. Pennwell Books; 1997.
  2. Personal Styles and Effective Performance. Chilton Book Company; 1981.
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